Terms and Conditions

Welcome to the website of rts.fmipaum.ac.id, specializing in AC Maintenance services. Please carefully read these Terms and Conditions (“Terms”, “Terms and Conditions”) before using the website https://rts.fmipaum.ac.id/ (“the Service”, “the Website”) operated by [Reference the operator, e.g., rts.fmipaum.ac.id, which is a service entity associated with/operating under FMIPA UM or similar institution. For clarity, we will often refer to the operator as “We”, “Us”, or “Our” throughout these Terms].

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, guests, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

These Terms constitute a legally binding agreement between you and Us. By using, viewing, transmitting, caching, storing, and/or otherwise utilizing the Website or the services, functions, or content offered on the Website, you agree to each and all of the terms and conditions set forth below.

1. Definitions

To clarify the scope and understanding of these Terms, the following words and phrases shall have the meanings ascribed to them below:

“Website” or “Service” refers to the online platform accessible at the URL https://rts.fmipaum.ac.id/, including all content, features, and functionality provided thereon.
“We”, “Us”, “Our” refers to the operator of the Website, rts.fmipaum.ac.id, acting on behalf of or as part of the entity operating this service, and includes Our employees, directors, officers, agents, affiliates, and service providers involved in providing the Service and AC Maintenance services.
“You” or “User” refers to the individual, entity, or organization accessing or using the Website and the Service, including but not limited to individuals seeking AC Maintenance services, browsing the site for information, or interacting with any feature of the Website.
“Content” refers to all text, images, audio, video, data, information, software, graphics, and other material available on or through the Website.
“AC Maintenance Service” refers to the specific services related to the inspection, cleaning, repair, installation, or other related activities concerning Air Conditioning systems that may be requested or facilitated through the Website.
“Service Request” refers to a formal submission or request made by a User through the Website or associated channels to book or inquire about an AC Maintenance Service.
“Service Provider” refers to the individuals, technicians, or teams dispatched by Us or affiliated with Us to perform the requested AC Maintenance Service at the specified location.
“Service Location” refers to the physical address provided by the User where the AC Maintenance Service is to be performed.
“Booking” refers to the process of scheduling an AC Maintenance Service through the Website or via contact details provided on the Website.
“Estimate” refers to an initial, approximate cost provided for a Service Request, based on the information available at the time of the request. Estimates are not binding fixed prices.
“Quote” refers to a more definite price proposed for a specific AC Maintenance Service, which may be provided after a detailed assessment (which could be on-site).
“Parties” refers collectively to You (the User) and Us (the operator of the Website).

2. Use of the Website

2.1. Eligibility: By using the Website, you represent and warrant that you are at least 18 years of age and are legally capable of entering into binding contracts. If you are under 18, you may only use the Website with the involvement and consent of a parent or legal guardian.

2.2. Permitted Use: You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use related to seeking information about or booking AC Maintenance Services.

2.3. Prohibited Activities: You agree not to use the Website for any purpose that is unlawful or prohibited by these Terms. Prohibited activities include, but are not limited to:

Any activity that violates any applicable local, state, national, or international law or regulation.
Transmitting any material that is abusive, threatening, obscene, defamatory, libelous, or otherwise objectionable.
Engaging in any form of hacking, data mining, scraping, or similar data gathering or extraction methods.
Attempting to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website, whether through hacking, password mining, or any other means.
Interfering with or circumventing the security features of the Website or any associated system or network.
Uploading or transmitting viruses, worms, Trojan horses, or other malicious code or files that may damage the operation of the Website or other users’ computers.
Using the Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website.
Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
Collecting or storing personal data about other users without their express permission.
Engaging in any unsolicited advertising, spamming, or harassment of other users or Us.
Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Website or Content for any commercial purpose without Our express written permission.
Linking to the Website in a manner that is misleading, defamatory, or suggests endorsement or affiliation where none exists.
Circumventing any technical measures designed to restrict access to the Website or specific Content.
Performing any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Framing or mirroring any part of the Website without Our prior written consent.
Using the Website for any fraudulent purpose.

2.4. Monitoring: We reserve the right, but are not obligated, to monitor your use of the Website and Service to ensure compliance with these Terms and to comply with legal obligations.

3. AC Maintenance Services

3.1. Service Description: The Website provides information about the AC Maintenance Services offered by Us and facilitates the process for Users to submit Service Requests or Bookings. The detailed scope of work for a specific Service Request will be subject to confirmation and agreement, potentially following an initial assessment.

3.2. Service Requests and Bookings:

By submitting a Service Request or initiating a Booking through the Website, you are expressing interest in receiving AC Maintenance Services.
All Service Requests and Bookings are subject to availability of Service Providers, scheduling constraints, and operational capacity.
Submitting a request does not automatically guarantee service. A Booking is typically confirmed only after We have reviewed the request, potentially contacted you for clarification, and scheduled a specific date and time for the service.
You agree to provide accurate, complete, and up-to-date information when submitting Service Requests, including your contact details, Service Location address, details of the AC system, and a description of the issue or required service.
Failure to provide accurate information may result in delays, inability to perform the service, additional costs, or cancellation of the Booking without liability to Us.

3.3. Service Provision:

AC Maintenance Services are performed by Our designated Service Providers at the Service Location you provide.
You are responsible for ensuring that the Service Location is accessible, safe, and that relevant AC units are readily available and safe to work on by the scheduled time.
You agree to provide the Service Provider with necessary access to the property and the AC system(s). If access is denied, unsafe, or severely restricted, the Service Provider may be unable to complete the service, and a cancellation fee or minimum service charge may apply.
Service involves inherent risks, including but not limited to minor property disruptions during access or repair, dust, noise, and temporary inconvenience. We and Our Service Providers will exercise reasonable care, but We are not liable for minor, unavoidable impacts related to accessing or working on your AC system in a standard environment.
Service Providers may need to move minor obstacles to access the AC units. You agree to clear major obstacles (furniture, valuables) prior to the Service Provider’s arrival. We are not responsible for damage to items that were not properly secured or moved prior to service.
The duration of the service provided via the website is an estimate. Complex issues, unforeseen problems, or challenging site conditions may require more time than initially estimated.

3.4. Assessment and Diagnosis:

Initial descriptions or online assessments provided via the Website are preliminary. A final diagnosis and determination of the required work and associated costs will be made by the Service Provider on-site after physically inspecting the AC system.
Conditions found on-site may differ from the initial description provided by the User. This may necessitate changes to the scope of work, required parts, and the final price.

3.5. Estimates and Pricing:

Estimates provided on the Website or over the phone are based on typical scenarios or limited information. They are non-binding and subject to change.
A final Quote will typically be provided after the Service Provider has inspected the AC units on-site and determined the necessary work.
You will be informed of any significant deviation from the initial Estimate and must approve additional work or costs exceeding a certain threshold (to be agreed upon at the time or specified in the Quote) before the Service Provider proceeds.
Prices for parts, materials, and labor are subject to change. The price confirmed in the Quote will be applicable for that specific Service Request.
All prices are subject to applicable taxes, which will be added to the final cost.

3.6. Payment Terms:

Payment for AC Maintenance Services is typically due upon completion of the service, unless otherwise agreed upon in writing.
Accepted payment methods will be specified at the time of booking or by the Service Provider on-site. This may include cash, bank transfer, or digital payment platforms.
Failure to make timely payment may result in late fees, interest charges, and pursuit of collection efforts, for which you will be liable for all associated costs (including legal fees).
We reserve the right to require a deposit or full payment in advance for certain services, large jobs, or at Our discretion. This will be communicated to you prior to confirming the Booking.
If you dispute any charge, you must notify Us in writing within a specified period (e.g., 7 days) of receiving the invoice, providing detailed reasons for the dispute. Undisputed portions of the invoice remain due and payable according to the agreed terms.

3.7. Cancellations and Rescheduling:

You may request to cancel or reschedule a Booking by contacting Us through the provided channels (e.g., email [email protected] or phone).
Cancellation or rescheduling requests are subject to Our Cancellation Policy, which may stipulate a minimum notice period (e.g., 24 or 48 hours) to avoid cancellation fees.
If you cancel or request to reschedule with less than the required notice, or if the Service Provider cannot gain access to the Service Location at the scheduled time, a cancellation fee or minimum service charge (e.g., a call-out fee) may apply to cover administrative and logistical costs incurred.
We reserve the right to cancel or reschedule a Booking due to unforeseen circumstances, Service Provider unavailability, safety concerns, or force majeure events (see Section 16). We will endeavor to provide you with as much notice as possible in such cases and reschedule at your convenience.

3.8. Warranty:

Warranty, if any, on AC Maintenance Services provided (e.g., workmanship warranty) will be explicitly stated in the Quote or invoice.
Warranty on any parts or materials supplied will be subject to the manufacturer’s warranty terms. We will facilitate warranty claims with the manufacturer where possible, but Our liability is limited to the warranty offered by the manufacturer.
Warranty does not cover issues arising from pre-existing conditions of the AC system, damage caused by misuse, lack of proper maintenance by the User, power surges, acts of nature, or repairs/modifications made by parties other than Us or Our Service Providers.

4. Intellectual Property Rights

4.1. Ownership: The Website and its original Content (excluding User Content), features, and functionality are and will remain the exclusive property of Us and Our licensors. The Content is protected by copyright, trademark, and other laws of [Insert Jurisdiction, e.g., Indonesia and relevant international conventions].

4.2. Trademarks: All trademarks, service marks, logos, and trade names used on the Website (including the rts.fmipaum.ac.id name and logo) are proprietary to Us or Our licensors. You may not use such marks without Our prior written permission.

4.3. Restrictions: Nothing in these Terms grants you a right to use any trademark, copyright, patent, design, text, or other Content from the Website in any manner not expressly permitted herein. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content or information obtained from the Website, except as expressly permitted.

5. User Content (If Applicable)

5.1. Responsibility for Content: If the Website allows you to post, link, store, share, or otherwise make available certain information, text, graphics, videos, or other material (“User Content”), you are solely responsible for the User Content that you post on or through the Service.

5.2. Grant of License: By posting User Content to the Service, you grant Us a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, and sublicensable license to use, modify, reproduce, distribute, store, transmit, publicly display, and publicly perform your User Content in connection with the operation of the Website and the promotion, marketing, and publicizing of the Website and Our services in any media formats and through any media channels.

5.3. Representations and Warranties: By posting User Content, you represent and warrant that: (i) the User Content is yours (you own it) or you have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of your User Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person or entity.

5.4. Prohibited User Content: You agree not to post any User Content that: (i) is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable; (ii) you do not have a right to make available under any law or under contractual or fiduciary relationships; (iii) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; (iv) is unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation; (v) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (vi) impersonates any person or entity, including, but not limited to, a representative of Us, or falsely states or otherwise misrepresents your affiliation with a person or entity.

5.5. Monitoring and Removal: We are not obligated to monitor User Content, but we reserve the right to remove or edit any User Content at Our sole discretion, without notice, for any reason, including if it violates these Terms or is deemed harmful, offensive, or illegal. We are not responsible or liable for the removal or non-removal of any User Content.

5.6. Disclaimer: We do not endorse any User Content and assume no responsibility or liability for any User Content posted by you or any third party.

6. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

7. Disclaimer of Warranties

YOUR USE OF THE WEBSITE AND THE AC MAINTENANCE SERVICE IS AT YOUR SOLE RISK. THE WEBSITE AND THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COURSE OF DEALING, USAGE OF TRADE, AND TITLE.

WE MAKE NO WARRANTY THAT:

THE WEBSITE OR SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
THE WEBSITE OR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR SERVICE WILL BE ACCURATE OR RELIABLE.
THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE WEBSITE OR FROM THE AC MAINTENANCE SERVICE WILL MEET YOUR EXPECTATIONS.
ANY ERRORS IN THE WEBSITE WILL BE CORRECTED.
THE WEBSITE, ITS CONTENT, OR THE SERVER(S) THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
INFORMATION OR CONTENT PROVIDED ON THE WEBSITE REGARDING AC MAINTENANCE IS EXHAUSTIVE, SUITABLE FOR ALL CONDITIONS, OR CONSTITUTES PROFESSIONAL ADVICE APPLICABLE TO YOUR SPECIFIC SITUATION. RELIANCE ON SUCH INFORMATION IS AT YOUR OWN RISK.

WHILE WE STRIVE TO PROVIDE REASONABLE AC MAINTENANCE SERVICES, WE DO NOT WARRANT OR GUARANTEE SPECIFIC OUTCOMES FOR ALL REPAIRS OR MAINTENANCE, AS THE FUNCTIONALITY AND LIFESPAN OF AC UNITS CAN BE INFLUENCED BY NUMEROUS FACTORS OUTSIDE OF OUR CONTROL, INCLUDING THE AGE, CONDITION, USAGE, AND PRIOR MAINTENANCE OF THE UNIT, AS WELL AS ENVIRONMENTAL FACTORS.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OR FROM THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, NOR OUR DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; (V) RELIANCE ON ANY INFORMATION PROVIDED ON THE WEBSITE; (VI) ANY ISSUES ARISING FROM OR RELATED TO THE PROVISION OF AC MAINTENANCE SERVICES, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE (SAVE FOR DAMAGE PROVEN TO BE CAUSED DIRECTLY BY THE GROSS NEGLIGENCE OF OUR SERVICE PROVIDER DURING THE SERVICE PROVISION), DELAYS, FAILURE OF EQUIPMENT AFTER SERVICE (NOT COVERED UNDER WARRANTY), OR INJURY; OR (VII) ANY OTHER MATTER RELATING TO THE WEBSITE OR SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF THE WEBSITE OR THE PROVISION OF AC MAINTENANCE SERVICES, REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE GREATER OF (A) THE AMOUNT PAID BY YOU TO US FOR THE SPECIFIC AC MAINTENANCE SERVICE GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100) OR ITS EQUIVALENT IN LOCAL CURRENCY.

THIS LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

BY USING THE SERVICE AND REQUESTING AC MAINTENANCE, YOU ACKNOWLEDGE THAT YOU ASSUME CERTAIN RISKS INHERENT IN THE DIAGNOSIS, REPAIR, AND MAINTENANCE OF MECHANICAL SYSTEMS, AND YOU AGREE THAT THESE LIMITATIONS ARE REASONABLE AND NECESSARY FOR US TO PROVIDE THE SERVICE.

9. Indemnification

You agree to defend, indemnify, and hold harmless Us and Our licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to legal fees), resulting from or arising out of:

Your use of and access to the Service and Website.
Your breach of any of these Terms.
Your User Content (if applicable).
Your violation of any law or the rights of a third party, including intellectual property rights or privacy rights.
Any act or omission by you or anyone using your account (if applicable) that causes damage to Us, the Service Provider, the Service Location (beyond minor, unavoidable impacts of the service), or any third party.
Any claim related to the Service Location (including but not limited to unsafe conditions, lack of access, or failure to secure the premises).
Any failure by you to provide accurate or complete information regarding the Service Request or Service Location.

This indemnification obligation will survive the termination of these Terms and your use of the Website and Service.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., Indonesia, specifically referencing relevant laws applicable to contracts, online services, and potentially services provided by an educational/research institution if that is the underlying structure of fmipaum.ac.id] without regard to its conflict of law provisions. For the purpose of clarity, the governing law shall be construed as the laws of the Republic of Indonesia, and where applicable, the specific regulations and statutes relevant to the operations of an entity like FMIPA Universitas Negeri Malang, East Java, Indonesia.

11. Dispute Resolution and Jurisdiction

11.1. Informal Resolution: In the event of any dispute arising out of or in connection with these Terms or your use of the Service, the Parties agree to first attempt to resolve the dispute informally by contacting the other party. You may contact Us at [email protected].

11.2. Arbitration (Optional – Consult Legal Counsel): [Consider adding an arbitration clause here if you want to avoid court. If so, specify the arbitration rules (e.g., BANI in Indonesia) and location. This is complex and requires legal review.]

11.3. Jurisdiction: If informal resolution is unsuccessful and formal legal action is pursued (and arbitration is not agreed upon or applicable), You agree that the exclusive jurisdiction for any dispute shall be the courts located in [Specify Location, e.g., Malang, East Java, Indonesia]. You hereby consent to the personal jurisdiction of such courts and waive any defense of inconvenient forum.

NOTWITHSTANDING THE FOREGOING, WE RESERVE THE RIGHT TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN ANY COURT OF COMPETENT JURISDICTION FOR INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS.

12. Changes to Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. We will indicate the date of the last revision at the top of the Terms. If a revision is material (significant change), We will try to provide at least 30 days’ notice prior to any new terms taking effect, usually by posting changes on the Website. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the Website and the Service. It is your responsibility to review these Terms periodically for changes.

13. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms, engage in prohibited activities, provide inaccurate information for Service Requests, fail to make timely payments, or if We believe your actions may cause legal liability for Us or other users.

Upon termination for any reason, your right to use the Service will immediately cease. If you wish to terminate your account (if applicable), you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Termination of your access does not extinguish any obligations you may have to Us, including payment obligations for services rendered prior to termination.

We also reserve the right to discontinue the Website and/or Service at any time, for any reason, without notice or liability.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full force and effect. The invalid or unenforceable provision shall be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.

15. Entire Agreement

These Terms, together with any other legal notices and policies published by Us on the Service, shall constitute the entire agreement between you and Us concerning the Service and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter hereof. This includes all prior versions of the Terms and Conditions.

16. Force Majeure

Neither Party shall be liable for any failure or delay in performance under these Terms (excluding payment obligations) where such failure or delay is caused by events beyond the reasonable control of the Party, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes or shortages of transportation facilities, fuel, energy, labor, or materials. We will make reasonable efforts to inform you of any such event affecting your Service Request or Booking.

17. No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. A waiver of any breach of these Terms shall not constitute a waiver of any subsequent breach. No waiver shall be effective against Us unless made in writing, and no such waiver shall be construed as a waiver in any other instance.

18. Assignment

You may not assign or transfer any of your rights or obligations under these Terms without Our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction. Any attempted assignment or transfer in violation of this provision shall be null and void.

19. Headings

The headings and section titles in these Terms are for convenience only and have no legal or contractual effect.

20. Electronic Communications

By using the Website or communicating with Us via email ([email protected]), you consent to receive communications from Us electronically, including emails, and you agree that all agreements, notices, disclosures, and other communications that We provide to you electronically satisfy any legal requirement that such communications would satisfy if they were in writing.

21. Your Privacy

Your use of the Website is also governed by Our Privacy Policy. Please review Our Privacy Policy at [Link to your Privacy Policy page on the website] which is incorporated into these Terms by this reference. The Privacy Policy explains how We collect, use, and disclose information about you.

22. Contact Information

If you have any questions about these Terms, please contact Us at:

Email: [email protected]