Privacy Policy

1. Introduction

Welcome to the Privacy Policy of rts.fmipaum.ac.id. This policy outlines how rts.fmipaum.ac.id (“we,” “us,” or “our”), operating the website at https://rts.fmipaum.ac.id/ which specializes in providing AC Maintenance services, collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://rts.fmipaum.ac.id/ website (“Site”).

We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how we protect it, and your rights regarding your personal data. By using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Site or services.

2. Who We Are

We are the data controller responsible for processing your personal data collected through our Site. Our operations are based at the specified domain, and we provide AC maintenance services.

3. Information We Collect

We collect various types of information from and about you, depending on how you interact with our Site and services. This information can be categorized as follows:

a. Information You Directly Provide to Us:
When you use our Site, request a quote, schedule a service, contact us, or otherwise interact with our services, you may provide us with the following types of personal information:

  • Contact Information: Your name, email address, phone number, and physical address where the AC maintenance service is required. This is typically collected when you use contact forms, request service, or communicate with us directly.
  • Service Request Details: Information about the maintenance service you are requesting, details about your AC unit (e.g., type, brand, model, age), preferred dates and times for service, and any specific issues or notes you provide regarding the service needed.
  • Communication Information: Records of your correspondence with us, including emails, phone records, chat transcripts (if applicable), and any feedback you provide.
  • Payment Information: If you pay for services through our Site, we may collect payment card details, bank account information, or other financial information necessary to process transactions. Please note that we utilize secure third-party payment processors and typically do not store sensitive payment card details on our servers. We receive transaction details and confirmation of payment from the processor.
  • Account Information: If we offer user accounts, information such as username, password, and any profile information you choose to provide.
  • Feedback and Survey Information: If you participate in surveys or provide feedback about our services.

b. Information Collected Automatically:
When you visit our Site, we may automatically collect certain information about your device and usage patterns through cookies, web beacons, and other tracking technologies. This information helps us understand how our Site is used, improve user experience, and for analytical purposes. This may include:

  • Usage Data: Information about your interactions with our Site, such as the pages or content you view, the features you use, the dates and times of your visits, the time spent on pages, the sequence of pages visited, and referring/exit pages.
  • Device Information: Information about the device you use to access our Site, including the device type, operating system, browser type, browser version, IP address, unique device identifiers, mobile network information, and screen resolution.
  • Location Information: We may collect precise or approximate location information from your device depending on your device settings and permissions. This could be derived from your IP address or provided by your mobile device’s GPS.
  • Log Data: Server logs may record information about your visit, such as error reports, crash data, and system activity.

c. Information from Third Parties:
We may receive information about you from third parties, such as:

  • Service Providers: Information from third-party service providers who assist us with our operations, such as payment processors providing transaction details or analytics providers giving us reports on user behavior.
  • Publicly Available Sources: Information from publicly accessible databases or sources.

We will only collect information from third parties where we have a lawful basis to do so or you have provided consent to such sharing.

4. How We Use Your Information

We use the information we collect from you for legitimate business purposes, including:

  • To Provide and Manage Services: To process your service requests, schedule and perform AC maintenance services at your specified location, provide quotes, manage appointments, and complete transactions. This includes dispatching technicians and communicating service details.
  • To Process Payments: To handle payment processing for the services rendered. We share relevant transaction data with secure third-party payment gateways for this purpose.
  • To Communicate with You: To respond to your inquiries, questions, and requests, provide information about your scheduled service, send service reminders, technical notices, updates, security alerts, and administrative messages.
  • To Improve Our Site and Services: To understand how users interact with our Site, analyze trends, track user activities, identify areas for improvement, and enhance the functionality and user experience of our Site and the quality of our services. This includes using analytics data to inform our service offerings and website design.
  • For Research and Development: Using aggregated or anonymized data to research and develop new features, services, or improve existing ones.
  • For Marketing and Promotional Purposes: To send you promotional communications about our services, special offers, or other information we think may be of interest to you, but only if you have opted-in to receive such communications or where we have a legitimate interest to do so. You will have the ability to opt-out of receiving such communications.
  • For Security and Fraud Prevention: To detect, prevent, and address security incidents, fraud, and other illegal activities, and to protect the rights and property of rts.fmipaum.ac.id, our users, and others.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests, including responding to subpoenas or court orders.
  • For Operational Purposes: To manage our business operations, maintain records, perform audits, and for other administrative purposes.
  • For Legitimate Interests: To pursue our legitimate business interests, provided your fundamental rights and freedoms do not override those interests. This includes interests in marketing, research, and improving our services.

5. Legal Basis for Processing Your Information

We process your personal data based on the following legal grounds:

  • Performance of a Contract: We need to process your personal data (like contact information and service details) to fulfill our agreement with you to provide AC maintenance services you requested.
  • Legitimate Interests: We process your data where it is necessary for our legitimate interests or those of a third party, such as:
    • Improving and developing our services and Site.
    • Managing and administering our business operations.
    • Communicating with you regarding services you might be interested in (where not based on consent).
    • Detecting and preventing fraud and enhancing security.
    • Analyzing usage data to understand user behavior.
    • Protecting our legal rights and interests.
      When we rely on legitimate interests, we conduct a balancing test to ensure that our interests do not override your fundamental rights and freedoms.
  • Consent: Where required by law, we will obtain your explicit consent to collect and process your data for specific purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.
  • Legal Obligation: We may process your data when necessary to comply with a legal obligation, such as maintaining records for tax purposes or responding to a lawful request from law enforcement or governmental authorities.
  • Vital Interests: In rare cases, we may process your data to protect your vital interests or the vital interests of another person (e.g., in case of an emergency situation during service).

6. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We share information with trusted third-party service providers who perform functions on our behalf, such as:
    • AC technicians/personnel performing the service.
    • Payment processors to handle transactions.
    • Hosting providers, cloud service providers, and data storage providers.
    • Analytics providers (like Google Analytics).
    • Email service providers for communication.
    • Customer support platforms.
      These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the acquiring entity or successor in interest.
  • Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process (e.g., in response to a court order or subpoena).
  • Protection of Rights and Safety: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected illegal activities, fraud, threats to the safety of any person, or as evidence in litigation in which we are involved.
  • With Your Consent: We may share your information with other third parties when we have your specific consent to do so.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not personally identify you for various purposes, including research, analysis, and reporting.

We do not sell your personal data to third parties for their direct marketing purposes without your explicit consent.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:

  • The nature and purpose of the data: How and why we collected the data (e.g., booking service requires retaining contact and service details).
  • The length of our relationship with you: How long you have been using our services or interacting with our Site.
  • Legal, regulatory, and contractual obligations: Any requirements to retain certain types of data for specific periods (e.g., financial records).
  • Technical and operational needs: The need to retain records for troubleshooting, security, and business analysis.
  • Potential disputes: Retaining data that may be relevant to potential legal claims.

When your personal data is no longer necessary for these purposes, we will either delete it or anonymize it in accordance with applicable law. For instance, service history tied to an address might be retained for longer to provide context for future appointments, while browsing session data might be deleted sooner.

8. Data Security

We are committed to protecting the security of your personal information. We implement appropriate technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Technical Safeguards: Using secure servers, encryption (like SSL/TLS) for data transmission, firewalls, intrusion detection systems, and regular security scanning.
  • Administrative Safeguards: Implementing access controls (restricting access to personal data only to employees who need it for their role), data privacy training for staff, and internal policies and procedures.
  • Physical Safeguards: Protecting the physical infrastructure where data is stored (though much of this is handled by our hosting providers who adhere to stringent security standards).

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. You are also responsible for maintaining the confidentiality of any account credentials you may have.

In the event of a data breach, we will take prompt action to mitigate the impact, investigate the cause, and notify affected individuals and relevant authorities as required by applicable law.

9. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as the GDPR in Europe, CCPA in California, or similar laws elsewhere), you may have certain rights regarding your personal data. These rights may include:

  • The Right to Access: You have the right to request confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data and certain information regarding the processing.
  • The Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data we hold about you.
  • The Right to Erasure (“Right to Be Forgotten”): You have the right to request the deletion of personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent and no other legal basis for processing exists. Note that we may retain certain information for legal or administrative purposes.
  • The Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data under certain conditions, such as when you contest the accuracy of the data, the processing is unlawful but you oppose erasure, or we no longer need the data but you require it for legal claims.
  • The Right to Object to Processing: You have the right to object to the processing of your data where we are relying on a legitimate interest as the legal basis, or for direct marketing purposes.
  • The Right to Data Portability: Where applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller where the processing is based on consent or contract and carried out by automated means.
  • The Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
  • The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority competent for data protection matters in your jurisdiction if you believe our processing of your personal data violates applicable law. Before doing so, we encourage you to contact us first so we can attempt to resolve your concerns.

To exercise any of these rights, please contact us using the contact information provided in the “Contact Us” section below. We may need to verify your identity before processing your request. We will respond to your request in accordance with applicable law.

Please note that these rights are not absolute and may be subject to certain exceptions based on legal requirements or other factors.

10. Cookies and Tracking Technologies

Our Site uses “cookies” and similar tracking technologies to enhance your experience, analyze Site usage, and for other purposes described in this policy.

a. What are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, smartphone) by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies can be “session” cookies (which expire when you close your browser) or “persistent” cookies (which remain on your device for a set period or until you delete them).

b. How We Use Cookies:
We use cookies and other tracking technologies for several purposes:

  • Strictly Necessary Cookies: These cookies are essential for the operation of our Site and enable you to navigate around it and use its basic features, such as accessing secure areas. The Site cannot function properly without these cookies.
  • Analytical/Performance Cookies: These cookies collect information about how visitors use our Site, such as which pages are visited most often and if they encounter error messages. This data is aggregated and anonymized and helps us understand and improve the performance of our Site.
  • Functionality Cookies: These cookies allow our Site to remember choices you make (like your username, language, or region) and provide enhanced, more personal features. They can also be used to remember changes you have made to elements like text size and fonts.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. (Note: If you plan to run ads, this is crucial. If not, you can state this type is not currently used but may be added).
  • Other Tracking Technologies: We may also use web beacons (also known as pixel tags or clear GIFs) and other similar technologies. These are small graphics with a unique identifier, embedded invisibly on web pages, which allow us to track the online movements of web users. They are used in conjunction with cookies to collect data like page views and interactions. Local Storage (like HTML5 Local Storage) may also be used to store information persistently on your device, similar to cookies.

c. Third-Party Cookies:
Third parties may also use cookies on our Site. For example, we may use Google Analytics to help us understand how users engage with the website. Social media platforms or embedded content (like videos) may also set cookies. We do not control these third-party cookies and their use is governed by the privacy policies of the third parties placing them.

d. Managing Cookies:
Most web browsers are set to accept cookies by default. However, you can typically adjust your browser settings to refuse all cookies, block third-party cookies, or alert you when a cookie is being sent.

You can find instructions on how to manage cookies in your browser’s help settings or by visiting the following links:

Blocking strictly necessary cookies may affect the functionality and usability of our Site. Blocking analytical or functionality cookies may limit our ability to improve the Site and may degrade your user experience. Blocking targeting/advertising cookies will not stop ads from appearing but will make them less relevant to your interests.

You can also use industry-wide opt-out tools like those provided by the Digital Advertising Alliance (DAA) at http://optout.aboutads.info/ or the European Interactive Digital Advertising Alliance (EDAA) at http://www.youronlinechoices.eu/ to opt-out of interest-based advertising from participating companies.

By continuing to use our Site without changing your cookie settings, you consent to our use of cookies and tracking technologies as described in this policy. We may implement a cookie banner or consent management platform to provide you with more granular control over non-essential cookies.

11. Children’s Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately using the details in the “Contact Us” section. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers. In some jurisdictions, the age limit may be higher (e.g., 16 under GDPR), and we will comply with applicable local laws regarding children’s privacy.

12. Links to Other Websites

Our Site may contain links to other websites or online services that are not owned or controlled by rts.fmipaum.ac.id. We are not responsible for the privacy practices or the content of such third-party websites or services. This Privacy Policy applies solely to information collected by our Site. We encourage you to be aware when you leave our Site and to read the privacy policies of any other website that collects personal information.

13. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside [Your Location – e.g., Indonesia] and provide information to us, please note that we may transfer your personal data to [Your Location – e.g., Indonesia] and process it there. By using our Site and services, you consent to this transfer.

If we transfer your data outside of your jurisdiction, we will take steps to ensure that your data is treated securely and in accordance with this Privacy Policy. This may involve implementing safeguards such as standard contractual clauses (SCCs) approved by relevant authorities, relying on the recipient’s binding corporate rules, or transferring to countries deemed to provide an adequate level of data protection, as required by applicable law.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. We may also notify you through prominent notice on the Site or via email if the changes are material.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you would like to exercise your data protection rights, please contact us using the following details:

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